Shipping And Return Policy
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.
Where We Ship
United States and Canada Only
US Shipping Fees:
$0-$10.00 before taxes, shipping is $3.99
$10.01-$40.00 before taxes, shipping is $5.50
$40.01+ before taxes, shipping is $8.50
$100 and up is free shipping
**Canadian shipping fees will be determined by DHL based on the order.
We pride ourselves on not making a profit on shipping, however shipping is expensive especially for us small businesses. We thank you for always choosing to shop small businesses and for your understanding of costs!
Exchange/Return & Damages Policy
Returns are available for refund or exchange. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
1) Go to https://shoptwowordsonefinger.com/pages/contact-us fill out box with name, email and request. Or email firstname.lastname@example.org with your inquiry and to receive a RMA number. Include original packing slip inside return box and write the RMA number on the packing slip.
2) Return shipping will not be covered by Two Words One Finger.
3) Returns/exchanges will NOT be accepted on any jewelry, skincare/beauty, fragrance, personalized items, third party hats, furniture, plants, one of a kind art, personal hygiene items, gift cards or anything from the sale collection.
4) Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email email@example.com and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
To return your product, you should mail your product to: Two Words One Finger Returns, 3595 Ranch Road 620 S, Ste 215, Bee Cave, TX, 78738, United States
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
Any item returned after 15 days from order date is not eligible for refund or exchange.
Processing a Return/Exchange
A refund or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund/exchange. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be issued upon return approval.
Currently we ship only via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email firstname.lastname@example.org at the time of your order.
You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.